customer testimonials

Dear Greg,

Quite a few people have commented on the new Sti and asked how I like it? I answer it's nice and inevitably they say "how fast does it go" or "why did you choose that?"

I tell them it goes ok and gets me from A to B in a time I feel suitable. I then often mention that this is the sixth car I have purchased in a row from Rolfe Subaru at Phillip in Woden.

They usually look a bit puzzled and ask "why haven't I tried something different?"

That's when I tell them about the ongoing care I always get when something has happened, like a flat battery or running over a dead 'roo coming home from work which as you know is some distance away.

I then explain the unfailing courtesy from all involved at Phillip from yourself, the sales team
(Matt who must have been there as long as I have been coming!) and the service team headed up by Jayden.

That's why I keep coming back!

Best wishes to you all for a very happy Christmas.

Best Regards,

Jenny

Good morning Sebastian/Chris,

I just want to let you know I arrived safely in Melbourne after I picked up the car last Saturday.
There were no problems as you would expect. The bad smell stayed for another 100km and then disappeared.

In regards to the clutch, I find it much easier to use now. I have been complaining to my local dealer since the purchase how heavy it feels. With the new (program) device you installed it is half as heavy and softer from start. No stalling with low revs. So thank you very much.

I also would like to thank you and other staff for looking after the car and keeping us posted during the progress of the works. That was very much appreciated especially that I stayed in Sydney. I had less to worry about things in this way and could get on with my business as though nothing had happened.

Please let head office know that you made a customer very happy under these circumstances. Your approach was professional, efficient and above all customer friendly.

Kindest regards,

Jan Voorham

Jayden,

Just a quick note to say thank you for your work yesterday on our Impreza. It was a last minute request on our part to book the service but you managed to fit us in. Sandra also said she was greeted buy one of our staff with an umbrella when she turned up in the rain.

This is sort of service that makes Rolfe stand out from the other dealers and makes me happy I chose to be a Rolfe customer.

Thanks again.

AW

Hi Greg

My wife Leni and I would like to express our appreciation for the excellent service we received last week when we purchased a VW Passat from your dealership.

In particular, Freya Kristiansen and Travis Thompson, who were able to answer all of our questions about the car and the process involved to purchase it.  Their professional and friendly service and advice was above and beyond all of our expectations and made the decision to purchase the car so much easier.  

We are both Commonwealth public servants and without a doubt will be recommending your dealership to all of our friends and work colleagues looking for new cars.

We look forward to the continued care when we service our beautiful VW Passat and when and if we need to upgrade in the future.

Kind regards

David Wasson

Freya and Travis

I just want to express my thanks to you both for your outstanding level of service to me in making my purchase of a Subaru Forester so effortless.

Given that I was overseas for a while and you had to wait on me to wrap up an insurance claim, I really appreciate your understanding and efficiency.

You are both a credit to your dealership, and I will definitely recommend you both and Rolfe Subaru should I have the opportunity.

Please pass this message on to your Dealer Principal.

Yours Aye

Joel von Thrum

Good morning Jayden.

I have had my Subaru Forester 1914 serviced to-day.

Sebastian checked my vehicle in & I want you to know how helpful & polite he was.
I drew attention to the fact that the remote section of the key wasn’t working he said he would check it out he did & my key was replaced (It was within the warranty period).

He also inquired whether I was a senior which as I am 80 helped to make my day. The young lady who handled checking out & payment also did credit to your company.

Kind Regards

WN

To Jayden - Service Manager Rolfe Subaru

Just a note to thank you for impeccable service today. Zac Stewart was 100% A1+./p>

Kindly pass on best regards.

W Mellor

We've recently finalized the necessary salary-packaging process for a Subaru Forester diesel station wagon (YHB-50N) – a process which started when we first visited your premises on Saturday, 15th January.

We just want to take this opportunity to thank-you for your patience during this protracted process while all those necessary steps like approvals, insurance and the like were being sorted out. More importantly though, we wish to express our gratitude for the friendly, courteous and helpful assistance which we've received from your people: Darren Bevern, Jade Kennedy, Nikki Stoker and Travis Thompson.

In the end, it was Darren's frank, factual and pressure-free technical advice – as we made our comparative assessments – that was most helpful in making our final decision, and that made the process all that more comfortable.

We're sure that, as time progresses, that we'll be very happy with this purchase.

With all best wishes,

Barry and Bronwyn Nash

Thank you so very much for the way in which you have assisted us in purchasing our car. To be treated like a new car buyer was a new experience for us. Thanks again for your caring attention and we wish you all the very best for the future.

Kind regards

Bernard & Margaret O’Donnell

I thank you for your letter of 4 July 2008. Further to positive survey feedback I gave to your National Subaru headquarters on sales and service standards at your centre, I would like to convey my sincerest thanks to your professional staff who greatly assisted my wife and me in the purchase of our new Forester.

Generally speaking we were very much put at ease at every stage of our research, discussion and final decision making and at no stage did we feel under any pressure or obligation to quickly decide what we wanted to do. In our car buying experience (which is perhaps not substantial) your approachable staff were in a different league to other teams we visited in town and were the key to us leaning towards buying the Forester, notwithstanding all of its features which appealed to us anyway.

Specifically I wish to thank Stevie for her detailed assistance and support with our package requirements; and Steve for his reassuring expertise in the finance area. We are especially grateful to Marius for being very patient, being a gentleman, an excellent salesman and above all a straight talker and honest in his responses to our questions and concerns. We owe it to Marius for the exact point in time when we said to ourselves, “that’s it we’re going to buy!” It was when Marius went on the test drive with us where his quiet support, in giving us precise information but at the same time not being intrusive when we needed to take in the driving experience, was what sealed our purchase decision.

I bought my first car in 1974 and this is the first time I have written a letter of thanks to a dealership. That speaks for itself.

Lindsay Dunn

Dear Marius,

I am very happy with the Impreza. It is an excellent vehicle. The engine is responsive and the ride is very stable. It is indeed the vehicle we were seeking for our circumstances.
We would like to thank you for your very helpful assistance during the period when we had the purchase under consideration. Your advice and demonstration of the vehicle were much appreciated

Peter from O’Malley

A big thank you for your wonderful assistance and very professional service.

Colin & Beppie Simpson

Just a short note to say thank you for you and your staff’s efforts in locating and delivering Leanne’s car, and would also like to make comment on the professionalism by Nikki and Subaru in the in the presentation and delivery of the car, well done.”

Rob and Leanne Perry

rob.perry@thcs.com.au

Hi Andrew sorry I missed you this afternoon when I collected my remote.
I went to the Parts & Accessories Section & the very helpful man in charge not only supplied the mats but fitted them for me as well. I was very grateful. Would you please let your manager know how helpful he was. Customer satisfaction definitely up quite a few points.

Kind Regards

Warren N

Last week my car was in for service and afterwards I caught the Service bus shuttle to work and then was picked up in the afternoon. I want to commend the polite & friendly service I received from Mr Sam Thomas, the driver. It was also a real thrill to return to a clean car!

He is a gem...

Wendy M

Many thanks for the work well done. We are very conscious that our safety depends on you.

Jim G

I am writing to thank you and your service department for the assistance you gave us in providing the parts to our Subaru under warranty.

It is absolutely great to have our car back in total working order and the difference it makes to us to have the doors central locking is considerable.

It is not often we older citizens can feel truly thankful for a job well done, good or extraordinary service seems to have been deleted for the day to day management by so many industries. Not so Subaru.

Lorraine S

I’ve wanted to write since your letter of 7 February 2007 regarding service from your team.
On 25 January 2007 I bought a Subaru Outback Wagon (2003 model). The experience was a great pleasure and most satisfying.

It is a splendid car that exemplifies the remarkable achievements and skills of the Subaru Company. I’m not a motor vehicle enthusiast but we just love this car, driving it around, the conveniences and its aesthetics.

The excellence of the Subaru was more than matched by the superb service provided by your team. I wish to especially compliment and record my thanks (and my wife Jean’s) to Marius Raats. He was highly informative, efficient and helpful.

We appreciated the assistance given with the transfer paperwork and fees and the additional registration period.

Thank you very much to your team. We look forward to continuing the association with Subaru at Rolfe Subaru.

Yours sincerely,

Brett Odgers from Swinger Hill